Global Jobs India

Information About Jobs Around The Globe

Tech Support Executive Jobs in Chennai – Sitel

Greetings Excellent Carrear Oppurtunity  for both freshers (2018) & for  Experienced in MNC International Company             —-    Reference person Gabriel Hr #

 

Walk in dates till  24th , 25th .26th ,27th  July’18

 

Technical Support , Canadian Voice process in SITEL Chennai

 

Designation: Customer Service Professionals / Technical support executives  

 

Qualification: 12th passed , Diploma, any  UG & PG degree , BE / Btech with arrears are also eligible

Please note: Candidates with Backlogs will be considered.

Experience: 0-3 Years

Compensation:  21k to 25k (excellent growth opportunity for freshers )

 

Job Description:

*Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

*Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

*Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

*Follow standard processes and procedures;

*Identify and escalate priority issues per Client specifications;

*Redirect problems to appropriate resource;

*Accurately process and record call transactions using a computer and designated tracking software;

*Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

*Organize ideas and communicate oral messages appropriate to listeners and situations;

*Follow up and make scheduled call backs to customers where necessary;

Desired Candidate Profile:

*Effective English oral communication skills

*Excellent, analytical, listening and organizational skills

*Excellent customer service skills and great enthusiasm for helping customers

*Must be able to prioritize and complete all job duty requirements

*Excellent time management skills, attention to detail and the ability to multi task

*Competent in MS office and web browser environments

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)

Free cab facilities (Home pickup and home drop)

Timings: 11:00 AM – 6 PM

Contact : Gabriel  HR # Venue details: SITEL INDIA: Ramanujam IT  CITY, Hardy towers, 1st Floor, C block, Rajiv Gandhi salai, OMR road, Landmark: Opposite to Thiruvanmiyur railway station. Taramani, Chennai 600113,

 

Updated: July 25, 2018 — 4:46 pm
Global Jobs India © 2018 Frontier Theme