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Unit Manager ( Hospitality ) ( 10-15 Years )

Job Description

RESPONSIBILITIES: Handling a prime property in Goa Ensure conducting the morning meetings with all departmental heads and property round with a check list of snag/s of the property. Ensure that a weekly round of the property is taken along with HOD Engineering, HOD Housekeeping and Head of Operation. Develop and implement strategic plans, marketing plans, budget, training and goals program to ensure optimum customer satisfaction by means of high service standards, sales potential and profitability on an on-going basis. Manage the functions of all personnel through direct and indirect supervision of Managers and Supervisors. Monitor the present and future trends, practices and systems in the Unit industry, determine and ensure execution of competitive programs. Oversee and direct the personnel function of the Unit including recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labour relations, performance appraisals and succession planning. Responsible for the security and safety of customers/guests and employees and building, and ensures emergency procedures are established, well publicized, practiced and reinforced. Monitor applicable laws and regulations and ensures compliance with the same. Conduct profit and loss review meetings on a regular basis and plan strategies for maximizing sales. Monitor, maintain daily performance records and analysis of MIS report across all departments and report the same to the RGM, Vice President – Operations Support on a daily basis. Maintain harmony and best work environment in the Unites and constantly provide expertise and guidance to other Unites assigned in his/ her area. To implement policies and procedures to enable smooth flow of day to day operations. Upkeep and maintenance of property. Effective Movie programming thru effective show changes. Liasoning with mall Management / Local administration. Coordinating with external agencies/ service providers to facilitate timely rendering of support services. Implementation of systems & maintaining effective control for all cash transaction areas F&B, Ticketing & Telesales and all revenue points. Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction levels. Organizing events, promotions etc. to optimize brand visibility and maximize revenue. Keeping check on complementary and wastages.

Updated: June 14, 2018 — 8:39 am

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