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Team Leader Quality

Job Description – Team Lead RCM

Designation: Team Leader – QA

Department: RCM

Reporting Structure:Manager

Position Based Out of: Mumbai

Job Description

Key Responsibilities & Accountabilities:

• Production Planning & Control, Process monitoring, Assignment & review of workload, analysis of SLA parameters with team performance and planning continuous improvement in performance, process optimization, adherence to reporting schedules and maintaining all necessary process documentation as per the process protocol

• Maintaining and achieving KPI parameters set benchmark for the processes.

• Keeping oneself updated on EHR and RCM industry norms.

• Constant monitoring Team performance, evaluation and feedback to the Management

• Maintaining friendly relationship with team members

• Maintaining discipline on floor

• To build a pleasant work environment to reduce the stress among the team members and boost their morale

• Analysis for the team members and identifying training needs for the team communication thereon

• To follow the norms required to maintain Quality Standards

• To conduct daily team briefings on updates

• Proper communication within the team and escalate the related issues to the Management for timely resolution

• Generate daily/weekly/monthly/quarterly/annual reports for Management review

• Resource shrinkage management to ensure daily SLA

• Designing/Measuring/Monitoring KPI’s to the set benchmark

• Monitors members’ performance data, identifies improvement trends and opportunities, and presents findings to Leadership and Operations as appropriate.

• Ensures Compliance with all applicable workflows, contracts, regulations, and professional and educational standard.

• Projects quality trending reports daily, weekly, monthly, quarterly and yearly to all the responsible stakeholders.


Any Graduate/ Post Graduate


As per company standards


Flexible with shift timings

Preferred Candidates

Candidate should have experience of more than 6yrs in RCM domain and as a Team Lead 3 years of experience

Handling a team of mininum 15

Perks/incentives if any


Updated: June 21, 2018 — 8:11 am
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