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Process Trainer – Travel & Toursim

Arsenius Skill Capital is Hiring: Executive Trainers cum Quality Analyst (Travel / Airlines)

Location: Navi Mumbai – Mahape

CTC: up to 5 lacs p.a

We are Hiring Executive Process Trainers for a leading Travel Portal

Job Outline
• GDS – Galileo or Amadeus knowledge is mandate
• Call Center Management experience
• High customer service orientation
• High level of integrity, honesty, and judgment
• Ability to respect and ensure strict confidentiality of customer data
• Demonstrated multi-tasking capability and proven success in fast paced environment coupled with good time management
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint)
• Great interpersonal skills in dealing with a diverse population
• Open, honest, and empathetic manner when dealing with people

Responsibilities:
• Manage a min 20 personnel training batch for the travel process every Month.
• Should be able to meet end to end training requirement for every batch
• Required to coordinate with clients PAN India & Overseas
• Manage attendance, documentation, Shrinkage, ID Creation, Certification etc. for trainees
• Create new Training Modules, Videos, PPT’s at par with the changes in the travel industry
• Identify opportunities to facilitate refreshers training,
• Be actively involved in OJT’s / PIP’s
• Ensuring smooth transition of candidates from training to operations
• Compilation of Daily, Weekly & Monthly Report from various sources of information.

Desired Candidate Profile:
• Graduate / IATA
• 2+ yrs experience as a trainer or Quality for a Travel / Airline process
• Excellent Communication Skills (Written & Oral)
• Knowledge on GDS (Amadeus / Galileo / Saber)

Interested applicants call Angee – 7506178102 or share resume with [HIDDEN TEXT]

Updated: June 14, 2018 — 3:49 pm

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