Job Title: Guest Relationship Manager- Mumbai
Job Responsibilities –
Welcome guests and ensure their pleasant visit.
Responsibilities include greeting clients as they arrive,
Also make sure our front-desk staff, including Receptionists and Concierges, offer stellar customer service and provide memorable hospitality experiences for our guests
Actively listen to and resolve complaints.
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
Examine daily duties, assign tasks and check on progress
Establish friendly relationships with clients
Knowledge of other languages is a plus
Customer service drive with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation and attire
Mandatory: Excellent communication skills with a presentable personality.
Required Experience: 2-5 years
Experience: 2-5 years
Job Location: Site office
Working Days: 6 days
About Morpheus Consulting:
Morpheus Consulting understands the dynamics attached to talent acquisition, relationship management and the required service levels within the regional industry. Our heritage is now our main strength as we continue to work within our core markets to deliver key account management and strong contingency recruitment practices to our clients and candidates.
Recruitment is a people-focused business – our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.
With footprints in Asia, Africa and the Middle East, we offer professional and bespoke contingency and retained search services across a variety of industrial sectors. This vast experience, industry expertise and knowledge enables our consultants to identify and present the highest quality candidates to our clients, in line with their business objectives and culture. We have built our brand by investing in people, whether it is our own consultants, candidates, or clients. This core value is central to our success, which underpins everything we do, and in return has translated into a successful and established Morpheus Consulting brand that our clients and candidates can trust.
If the screening team decides that you are competent enough for the demands of the position, you will be shortlisted and invited to an interview for further consideration. If you were not shortlisted, we will keep your resume in our database for future reference. We will not be able to contact you back in this case due to the large amount of applications we receive. So if you don’t hear from us within 3 days, you can assume that your application was not successful at this time.