Group Manager training

Set-up daily/weekly huddles with trainees to track progress and resolve any issues

Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

Develop training interventions (BTB) based on TNA for existing employees

Conduct certification programs & other developmental workshops for auxiliary trainers

Review and revise the standard operating procedures periodically or as agreed with the client

Ensure robust update management process is deployed and followed

Updated: July 6, 2018 — 9:14 am