Developer Support Engineer Jobs in Bangalore – Plivo Communications Private Limited

Developer Support Engineer

Eligibility:

 

  • B.E/B.Tech (ECE,EEE,CS,IT,IS) / MCA / BCA Freshers – 2017 & 2018 graduates with 60% in Highest Qualification.

Responsibilities: 

  • Troubleshoot and resolve all tickets coming into the support ticketing system from customers and carriers. (telecom partners)
  • When required a partner with other teams within Plivo and ensure closure by a thorough follow up.
  • Resolve and escalate the tickets within set timelines to ensure that the customer has a seamless support experience
  • Ensure outstanding cases are followed through to their logical end. 

Requirements: 

  • Knowledge required in one or more of the following programming languages (JAVA, RUBY, PYTHON, PHP, GO, C#, VB.NET, NODE.JS)
  • Strong code debugging skills in any of the above-mentioned languages
  • Ability to troubleshoot software, understand customer requirements and workflow, and resolve more advanced issues working within escalation procedures
  • Ability to capture the user environment during troubleshooting and work towards speedy and accurate resolutions for customer issues
  • Strong written and verbal communication and documentation skills
  • Obsessed with customer support and delighting the customers
  • Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
  • Should be willing to work in shifts
  • Excellent Communication Skills 
  • Good coding skills

Job Perks:

  • Be part of a fun, smart, passionate and merit-driven team
  • Great opportunity for you to grow professionally by being part of a team that’s always learning
  • Informal work style and start-up culture.
  • Transport facility and unlimited food

Salary: 4.5 Lacs LPA for Freshers

Work Location: Bangalore

Interview Process:

  • Group discussion 
  • Written test 
  • Code logic round 
  • Coding round
  • Hiring manager round 
  • HR Round
Updated: June 11, 2019 — 2:27 pm