Global Jobs India

Information About Jobs Around The Globe

Customer Support Executive / Inbound Calls / Banking Process

INBOUND CUSTOMER SERVICE: 

Essential Duties and Responsibilities:

 

• Receive inbound calls from current and potential customers.

• Answer questions about the product details, and issues with account for the customers.

• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.

• Perform basic account maintenance activities.

• Meet Quality Assurance Requirements and other key performance metrics. 

Specific Knowledge, Skills and Abilities: 

• Excellent interpersonal, written, and oral communication skills

• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change.

• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

• Must possess and be able to demonstrate strong influencing and closing skills.

• Previous telesales experience is an added advantage

SALARY: 12K TO 15K PM

WORK LOCATION: WHITE FIELD, G R TECH PARK

Please call 9986593344

Regards,

Proficient360

Updated: July 5, 2018 — 11:32 am
Global Jobs India © 2018 Frontier Theme